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Your Digital Sidekick logoYour Digital Sidekickby Good Humans Digital
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ongoing tech supportzero jargonvery calm human

Running a business is hard enough without becoming your own IT department.

Your Digital Sidekick is ongoing, human support for the websites, systems, automations, tools and mysterious digital problems that keep stealing your time.

Send the screenshot. Ask the "silly" question. Get someone you trust in your corner.

What can I ask for help with?
Book a Vibe Check

A relaxed 20-minute conversation. No preparation, no pressure and no weird sales script.

Why has this stopped working? 😩
Help please!
17 tabs open, no answers
yourbusiness.com/contact
broken contact form
Submit
your sidekick
"No worries! Send it over — I got you."

Congratulations on starting a business.

Sorry about your new job in technical support.

Somewhere between finding clients, delivering the work, doing the marketing and remembering to eat lunch, you also became responsible for every digital tool your business has ever touched.

1Head of Website Emergencies
2Chief Password Reset Officer
3Director of Copying Things Between Spreadsheets
4Senior "Why Isn't This Email Sending?" Manager

You don't need another course teaching you how to do it all yourself. You need someone you can hand it to.

Meet Your Potential Sidekick

So, what actually is a Digital Sidekick?

It's one trusted person who gets to know your business and helps with the digital things that sit somewhere between "mildly annoying" and "everything is on fire."

Sometimes you need advice. Sometimes you need someone to investigate. Sometimes you need a small fix. Sometimes you need someone to tell you that, no, you absolutely do not need another subscription.

Part
tech support
Part
digital strategist
Part
calm person in your corner

Without the cost of hiring a full-time digital lead or the hassle of finding a different freelancer for every problem.

actual messages, basically

Things you can send your sidekick

My contact form says it's working, but I haven't received an enquiry since April.
Can you tell me whether this developer quote is reasonable?
I'm paying for eight different platforms. I'm not entirely sure what three of them do.
Could this repetitive task be automated?
My website looks strange on mobile and I'm pretending not to notice.
Someone told me I need a CRM. Do I?
Excellent explanation. Send me the weird thing. ✨

From tiny tech tantrums to bigger digital decisions

no diagnosis required

The thing is broken
  • Forms not submitting
  • Emails not arriving
  • Links going nowhere
The thing takes forever
  • Repetitive admin
  • Copying between systems
  • Manual follow-ups
The thing needs improving
  • Websites & landing pages
  • Booking journeys
  • Customer forms
The thing is confusing
  • Choosing platforms
  • Comparing software
  • Understanding quotes
The thing might involve AI
  • Practical AI workflows
  • Choosing appropriate tools
  • Privacy & risk considerations
The thing is just an idea
  • App ideas
  • Membership platforms
  • Digital products

You don't need to diagnose the problem before contacting me. That is very much part of the problem.

Lavinia waving hello
Knows what an API isHas seen worse spreadsheetsReal human, not AIAccepts voice notes

Hi, I'm Lavinia.

Your potential Digital Sidekick.

I've spent more than 12 years working across software, websites, data, digital products, systems, operations and strategy.

I love being the trusted person you can contact when something breaks, feels confusing or has been sitting on your list for far too long.

I'm good at translating tech speak into everyday language — and I genuinely enjoy the problems that make other people want to close their laptops. 🤭

No judgement. No digital ego. No upselling you a shiny tool you don't need.

real humans, real problems

Good people. Messy problems. Much calmer endings.

"

Wow!!!! I am shocked it all looks amazing! Thank you so much Lavinia, I truly am so grateful for your help I was so stressed about this website and this is one of the first time this website process has gone so smoothly without a headache I had been ready to chuck the whole website out!

E-commerce founder
June 2026
"

The website looks amazing! I really appreciate what you've done in a short period of time 🙌

Solo consultant
July 2026
"

Everyone loves the report, thank you so much. I also enjoyed the chats!

Not-for-profit board president
July 2026

Choose your level of sidekickery.

Not sure which one you need? Perfect. That's what the vibe check is for.

most popular
Access

The Occasional Assist

Solved in the span of a call (mostly!)

Shared pool
$150/month

Affordable, bookable tech support for founders and solopreneurs who usually manage things themselves — but occasionally need an expert to help them get unstuck.

Best for

Freelancers, founders and solopreneurs who would love occasional support.

What's included
  • Access to a shared weekly support session
  • 60-minute support sprint whenever you book in
  • Help diagnosing, fixing or progressing what you've brought
  • A simple intake form so we can get straight to work
  • Hands-on support, advice and a clear next step
  • Recommended one booking every 30 days max
Book a Vibe Check
Regular

The Ongoing Support

Regular tweaks and improvements.

Dedicated effort
From $600/month

Dedicated, recurring support for businesses with a steady stream of website updates, tech questions, small fixes and digital jobs that never quite make it off the list.

Best for

Solopreneurs and small businesses that need reliable support without hiring an internal tech person.

What's included
  • Support time reserved specifically for your business
  • A regular support rhythm agreed around your needs
  • Hands-on help with websites, forms, platforms and automations
  • Troubleshooting and small improvements
  • Continuity from someone who knows your setup
  • A simple priorities form before each session
  • Additional project work scoped separately
Let's Set It Up
Priority

The Peace of Mind

We own it, so you don't have to.

Dedicated + priority
From $1,500/month

Priority support for businesses that rely on their digital systems and want someone they can trust to take ownership, respond quickly and keep things running.

Best for

Small and growing businesses where website or technology issues can affect customers, staff, revenue or day-to-day operations.

What's included
  • Priority access and faster response times
  • Direct email or messaging support
  • Reserved capacity for urgent and ongoing work
  • Hands-on troubleshooting across your key systems
  • Ownership of issues through to resolution
  • Coordination with software providers and other vendors
  • Proactive maintenance, reviews and recommendations
  • Regular planning and priorities check-ins
  • A support arrangement tailored to your systems and team
Let's Talk Priority

• Substantial builds are scoped separately.

• Response times vary by plan.

• Support is available during agreed hours — not 24/7.

• We provide access, context and continuity — not just task hours.

How can we help today?

Big thing, small thing, weird thing — all welcome.

Bring the broken form, the messy spreadsheet, the strange developer email, the half-built automation, the new idea or the question you think you should already know the answer to. You don't need the right words.

Book a Vibe Check

Twenty relaxed minutes to see whether we click and this is right for you. No preparation. No pressure. No surprise PowerPoint.

Capes are optional. Screenshots are encouraged.

Or leave us a message.

Prefer messaging or a phone call? Send a note instead and we'll get back to you.

No awkward follow-up sequence will pursue you across the internet. Just a real reply from a real human.

Book a Vibe Check